LG LED TV won't show program information or channel name.

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gidgiddonihah

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Oct 24, 2009 119 1 18,640

Im not sure i put this under the right category, but anyways. We got a LG LED 55" TV a little while back and just hooked it to Charter, but i have a problem. There is no guide, no Program Information, and no Channel name. I was wondering if I had to buy something else or if this was a problem/bug. I would really like this fixed for it is very annoying when I'm flipping channels and i don't know:

1.) What channel im on
2.) Whats on on the channel im on


If anyone has any information on how to fix it or if its just a problem ill have to live with (I'm not paying extra monthly fee for anything extra. ).

mhelm1

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Jun 3, 2010 325 0 18,960 Charter is a cable company? Then you need to set up the cable box.

gidgiddonihah

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Oct 24, 2009 119 1 18,640

It's all set up. I will get the picture/sound (up to 1080i) but i can't get the TV to display the information (What I'm watching and the channel's name). It used to show all the information (But the guide) when we got our TV from the air. Don't know whats wrong.

mhelm1

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Jun 3, 2010 325 0 18,960

When your tv gets signal from the air it is receiving, decoding, and displaying.
When you hook it to cable the tv is displaying only.
Are you using the cable box to change channels? or have you just plugged the charter cable into the tv?

gidgiddonihah

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Oct 24, 2009 119 1 18,640

Just the cable. So my big screen is upstairs, my cable box is downstairs in the office (So we can keep everything together-Internet, cable box, wifi box, and our only surge protector. ) and the other TV is in the family room. Would plugging my big screen somehow into the cable box change this? I'm sorry im new to the TV broadcasting thing .

mhelm1

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Jun 3, 2010 325 0 18,960

The program info is being decoded by the cable box and displayed. With just the cable you will get the shows only. If it's really important than you can rent an additional box from charter for 2nd Tv. usally ony about $5.00 per month.

gidgiddonihah

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Oct 24, 2009 119 1 18,640

Ok so im now thinking the box that is downstairs isnt a cable box. It very well could just be some sort of internet thing (it has a ethernet port, a cable-in-, and two phone plugs [edited]), because it isnt connected to any of my TV's and it doesnt look like it could hook up to a TV. Is it possible not to have any cable boxes to get picture? If so, then would i just call Charter and ask for a box or maybe buy my own. And if this helps with anything, we have the VERY basic programing, we got it so we could get the bundle with Phone and Internet, but I'm starting to like having TV to watch (Like i said we watched it over the air). And without the information it makes it really hard to surf :lol:.